
CARDHOLDER AGREEMENT AND DISCLOSURE
RevUpCard™ MasterCard®
This Cardholder Agreement and Disclosure (“Agreement”) is by and between Palm Desert National Bank (“Bank”), ECard Services, LLC (“RevUpCard”), and the undersigned cardholder. In this Agreement, “you” and “your” means the person or persons who have received the Card and are authorized to use the Card as provided by this Agreement. “We”, “us” and “our” mean RevUpCard, our successors, affiliates or assignees or the Bank.
This Agreement covers your rights, our rights, and rights of our affiliates and representatives, relating to your election to participate in the RevUpCard Program (“Program”), and the issuance to you, and your use of, the prepaid RevUpCard MasterCard (“Card”). The Card is issued by Palm Desert National Bank pursuant to a license by MasterCard International Incorporated. (“MasterCard”). MasterCard is a registered trademark of MasterCard International Incorporated. RevUpCard is a registered trademark of ECard Services, LLC, a Nevada limited liability company.
By using, or authorizing any other person to use, your Card you hereby understand and agree to the following terms and conditions:
1. Receipt of Payment via the Card. Your company (“Company”) will transfer funds due to you (“Funds”), to a pooled account maintained at the Bank, which is a depository institution that is a member of the FDIC. You can in turn access your Funds through your use of the Card.
2. Availability of Funds. Funds will become available to you via the Card after your Company has transferred those Funds to the Bank and the funds have been loaded on the card. We are not responsible for any delay in loading Funds or failure to load Funds to your Card caused by your Company. You may use your Card only to the extent that you have available Funds. You can call us at our phone number or visit our website, listed in Section 17 below, to determine whether the transfer has occurred or to get your current Card account balance.
3. Use Limitations. The Card is not a credit line or a credit card, so you will not be permitted to make purchases that exceed the balance on your Card. You may access the Funds via the Card at any retail location that accepts MasterCard debit cards.
4. No Interest on Your Funds. You will not receive any interest on Funds.
5. Card Services. You may use the following services with your Card:
(a) Automated Teller Machine (“ATM”) Services. You may use your Card at an ATM that bears the network logos that appear on the back of your Card to inquire about the amount of Funds available to you;
(b) Merchant Services. You may use your Card to purchase goods and services at any retail or other establishment, including online retailers, that display the network logo that appears on the back of your Card;
(c) Card Transfers. You may transfer Funds from your Card to any other Card through our website or by contacting us using the toll free number on the back of your Card;
(d) Bank to Card and Card to Bank Transfers via ACH. You may transfer Funds from your bank to your Card or from your Card to your bank via the Automated Clearing House (“ACH”) by contacting your bank, contacting us through our website or by using the toll free number on the back of your Card.
6. Fees. To the extent permitted by and except where prohibited by applicable law, fees applicable to your use of the Card are set forth on the attached Exhibit A (“Fees”). You authorize us to deduct from your Card balance the Fees. We will not be liable for dishonoring any transactions presented for payment because of insufficient Funds as a result of deduction of Fees; however, we reserve the right to collect Fees at a later date, without notice, for uncollected Fees due to insufficient Funds. There may be other fees imposed by the owners of ATMs and electronic terminals. Your Company will provide you written notice of a change in Fees at least 30 days prior to the effective date of such change. We will also post the changes on our website. If we are unable to contact you for any reason, your continued use of the Card will be deemed to be your consent to such changes. Additionally, you will be deemed to have proper notice 30 days after the changes are posted on the website.
7. Personal Identification Number (“PIN”). We will assign to you a confidential PIN, which will enable you to identify yourself when using your Card. Your PIN is a security feature that functions as your signature, identifying you as the proper user of the Card and authorizing any transaction made via the Card. You shall not reveal the PIN to unauthorized users of the Card and you assume full responsibility for all transactions made by such unauthorized users. If you voluntarily give your Card and/or PIN to another person, you have authorized such person to use your Card and access your Funds, and you will be responsible for their use of your Card.
8. Receipts at Electronic Terminals. You should get a receipt each time you use your Card at an ATM, or to purchase goods or services through a merchant at retail or other establishments.
9. Periodic Card Statements. You may obtain information about the amount of money you have remaining in your Card account by calling us. This information, along with a 12 month history of account transactions, is also available on our website. You also have the right to obtain a 60 day written history of account transactions by calling us or by writing us at our address set forth in Section 17 below.
10. Your Liability for Unauthorized Transfers. You shall notify us immediately if you believe that your Card has been lost or stolen or that someone has learned your PIN or Card number. You must immediately contact our toll free number and report any such perceived loss to minimize your possible loss of Funds. Your failure to report theft or loss to us in a timely manner could result in the loss of all of your Funds. If you report loss or theft of the Card to us within 2 business days of learning of the loss or theft, your total loss will be limited to no more than $50.00 for use of the Card without your permission. If you do not notify us within 2 business days after you learn of the loss or theft of your Card, your total loss can be much as $500.00 or higher. You shall notify us immediately if your Card statement shows transfers or transactions that you did not make or authorize. If you do not notify us within 60 days after the statement was delivered to you, and it is evident that we could have stopped someone from taking or using the money if you had notified us in time, you may not get back any money that you lost after the 60 days.
11. Our Liability for Failure to Complete Transactions. If we do not properly complete a Card transaction for you on time and in the correct amount, we are responsible to correct the transfer or purchase within a reasonable time, however, we shall not be required to take any additional action in the following circumstances:
(a) If, through no fault of our own, you do not have adequate Funds available to complete the transaction;
(b) If an ATM where you are making a withdrawal does not have enough cash;
(c) If an electronic terminal where you are making a transaction does not operate properly, and you knew about the problem when you initiated the transaction;
(d) If circumstances beyond our control (such as fire, flood or communications or computer failure) prevent the completion of the transaction, despite our reasonable efforts;
(e) If access to your account has been blocked after you have reported your Card lost or stolen;
(f) If a merchant refuses to accept your Card for any reason:
(g) If there is a hold on your Card account for any reason;
(h) If your Funds are subject to legal process or other encumbrance restricting their transfer;
(i) An act of government, police, or court order;
(j) An act of terrorism; or
(k) If your transfer authorization terminates by operation of law.
There may be other applicable exceptions not listed above which are stated elsewhere in other agreements between you and us, or found on the Card use policies available on our website.
12. Error Resolution. Please notify us as soon as possible in case of errors or questions about electronic Card transactions, if you think your statement or receipt is wrong, or if you need more information about a transaction listed on a statement or receipt. You can notify us via telephone or mail at our address listed in Section 17 below. We must hear from you no later than 60 days after we sent you the first statement in which the problem or error appeared. If we do not receive notice from you within such 60 day period, any claims you have regarding your statement are waived. When you notify us you must include the following information:
(a) Your name and Card number;
(b) Description of the error or transaction that you are unsure about, and explain as clearly as possible why you believe that it is an error or why you need more information; and
(c) The dollar amount of the suspected error and where and when the transaction took place.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. If we receive your notice within the 60 day notice period, we will investigate the matter and will determine whether an error occurred within 10 business days of our receipt of your notice. If we determine an error occurred, we will correct the error promptly and report the results to you within 3 days of completing our investigation. If we are unable to complete our investigation within 10 business days, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will provisionally credit your account within 10 business days for the amount you think is in error, so that you will have the use of the Funds during the time that it takes us to complete our investigation. If we ask you to put your complaint or questioning in writing and we do not receive it within 10 business days, we are not required to credit your account. We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error-resolution procedures, call us or visit us at our website.
13. Foreign Currency Transactions. Any purchase or withdrawal made in another currency will be converted to U.S. dollars by MasterCard, according to an exchange rate selected by MasterCard from the range of rates available in wholesale currency markets for the applicable central processing date, which may vary from the rate MasterCard itself receives, or the government-mandated rate in effect for the applicable central processing date. You agree to pay the converted amount plus a currency conversion rate of 2.0% of the amount of the transaction.
14. Confidentiality and Privacy Policy. We do not share nonpublic personal information about your Card account or you with nonaffiliated third parties except as permitted by law. We may disclose information about your Card, the transactions that you make, information you have given in obtaining the Card, or information received from third parties, such as merchants, to nonaffiliated third parties: (a) where it is necessary to complete a transaction, or to service or process your Card account, (b) to verify the existence and condition of your Card to an authorized third party, such as a credit bureau or merchant, (c) when required to do so by law or regulation or to comply with an order of a court or regulatory agency or other legal reporting requirements, or to prevent or investigate possible illegal activity, (d) with your written permission, (e) to service providers who administer the Card or perform other services for us, or (f) to our auditors, affiliates, agents, and Bank as needed. We may also share your name and email address with affiliated and non-affiliated third parties and all of your information as more fully set forth in our Privacy Policy which may be found at our website.
You authorize us to communicate with your Company to request the following information to comply with federal law which requires all financial institutions to obtain, verify and record information that identifies certain individuals: (a) your name, (b) address, (c) date of birth, and (d) taxpayer identification number. You authorize your Company to provide us with this information. We may also ask to see your driver’s license or other identifying documents. If we are unable to obtain this information through you or your Company within a reasonable period of time we may terminate this Agreement and your use of the Card.
15. Business Days. Our business days are Monday through Friday, 8:00 am – 5:00 pm, PST, with the exception of any state or federal banking holidays.
16. Cancellation. You may cancel your Card and this Agreement at any time by notifying your Company or by contacting us directly. In addition, we may cancel this Agreement, the Card and the related services at any time by giving you written notice.
17. Notices. You may contact by:
(a) Calling us at (866)-345-1892;
(b) Visiting our website at www.RevUpCard.com or
(c) Writing us at 3930 E. Patrick Lane, Suite 9, Las Vegas, NV 89120.
18. Amendment. We may amend this Agreement at any time. We will notify you 30 days prior to the effective date of any such changes. If we are unable to contact you for any reason, we will post the changes on our website, and your continued use of the Card will be deemed to be your consent to such changes. You will be deemed to have proper notice 30 days after the changes are posted. We encourage you to review the web site regularly to monitor changes in the terms of this Agreement. However, if a change is made for security or regulatory reasons, we can implement it without prior notice.
19. Void Where Prohibited by Law. This Agreement is void where expressly and to the extent prohibited by law. If any provision of this Agreement is determined to be invalid, illegal or unenforceable, that provision will be eliminated or adjusted to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable.
20. Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of California. The parties submit to the exclusive jurisdiction and venue of the state or federal courts having jurisdiction over Riverside County, California of any claims or actions arising, directly or indirectly, out of or related to this Agreement. The parties stipulate that the venues referenced in this Agreement are convenient.
21. Waiver of Punitive Damage and Class Actions. You waive all rights to pursue any claims on a class or consolidated basis or in a representative capacity. You will not join any claim with the claim of any other person or entity. You will not join any claim with the claim of any other person or entity. You waive, to the fullest extent allowed by law, any claims to recover punitive or exemplary damages. You agree to the entry of injunctive relief to stop such lawsuit or to remove you as a participant in the suit. You agree to pay our reasonable attorneys’ fees and court costs in any such action seeking relief. This Section shall survive the termination of this Agreement.
22. Assignability. This Agreement may not be assigned by you without our prior written consent.
23. Limitation of Liability. In no event will RevUpCard, or any of our agents, servants, representatives or employees be liable for indirect, special, punitive, exemplary or consequential damages of any nature arising in connection with the performance or breach by RevUpCard of this Agreement. RevUpCard will not be liable to you for any failure or delay in performance of this Agreement in accordance with its terms if such failure or delay arises out of causes beyond control and without the fault or negligence of RevUpCard. RevUpCard will not be liable for problems associated with unsecure transmission of Card data and storage of your information associated with your transacting business on the Internet. All disputes relating to any Card transaction shall be settled between you and your Company. You agree to indemnify and hold RevUpCard harmless from claim, liability, loss or expenditure relating to any such transaction.
24. Security Interest. You grant a security interest in Funds and the Card to us and our affiliates for any and all indebtedness owed by you to us or to our affiliate, however and whenever incurred or evidenced. Such security interest is not in derogation or substitution of our right to offset against the Funds.
25. Unclaimed Funds. The balance of the Funds on your Card may become unclaimed funds escheatable to the State if, as shown by our records, you have not, within the applicable statutory period, caused any activity or received any payments with regard to the Card, indicated any interest in the Card, corresponded with us concerning the Card, or otherwise indicated an interest in the Card as evidenced by a writing on file with us, or transacted any business with us.
26. Entire Agreement. This Agreement, together with any affixed schedules and exhibits, constitutes the entire understanding between the parties with respect to the subject matter of this Agreement and supersedes any prior discussions, negotiations, agreements and understandings.
27. Survival. Sections 6, 21, 23, 24 shall survive termination of this Agreement.
Exhibit A: Fees
CARD FEES
New Card and one time Account Setup Fee Within USA: $5.00
New Card and one time Account Setup Fee Outside USA: $9.95
Card Activation: Free
Replacement Fee: $5.00
Account Maintenance:
Option A: $3.95 Monthly
Option B: $30.00 Yearly
TRANSACTION and LOAD FEES
Card to Bank transfer: $1.50
Bank to Card transfer: $1.50
Load Card: $1.50
Card to Cash Out: $1.50
Free – one time following each pay period (*)
Card to Card transfer: $0.25
Bank Account Verification per bank account: $3.00
[one time only]
(*) Cardholders receiving payment from a sponsor Company are entitled to one Free withdrawal following each pay period via Card to Cash Out.
RETAIL PURCHASES (**)
Retail purchase: Free
Retail purchase with cash back: $0.50
Retail merchandise return: Free
Retail purchase decline: Free
Balance inquiry: Free
(**) International currency conversion rate: 2.00%
[% of the amount of the transaction]
ATM/CASH WITHDRAWALS (**)
ATM domestic withdrawal (US): $1.25
ATM international withdrawal: $1.50
ATM decline: $0.40
ATM balance inquiry: Free
(**) International currency conversion rate: 2.00%
[% of the amount of the transaction]
CUSTOMER SERVICE
Online statement fee: Free
IVR call: 1st call free per month.
Additional calls: $1.00
Live customer service: $0.95/min
Internet customer service: Free
[via email]
Statement fee – online: Free
Statement fee –paper [optional]: $7.95
Dispute research item: $20.00