Applying for and using your RevUpCard is easy and quick. Below are some of the most commonly asked questions about the RevUpCard programs.

If any of your questions have been unanswered, please do not hesitate to contact us.

If your card has been lost or stolen, please call us right away so that we can cancel and replace your card.

Within US: (866) 345-1892
Outside US: (510) 743-1449

About RevUpCard

Who is RevUpCard?

RevUpCard is offered by ECard Services, LLC, a registered MSP (Member Service Provider) of Palm Desert National Bank. RevUpCard has been developed by industry leaders who have listened to your requests for a payment card solution that offers faster payments with custom features, robust reporting, and responsive customer service.

Is my RevUpCard FDIC Insured?

This card is issued by Palm Desert National Bank pursuant to a license from MasterCard® International Incorporated. Palm Desert National Bank is a member of the Federal Deposit Insurance Corporation (FDIC) and all cardholders funds are insured by the FDIC in accordance with the FDIC's applicable terms and conditions.

How does the RevUpCard prepaid MasterCard card work?

Use your RevUpCard prepaid MasterCard at millions of locations instead of cash and checks.

What are the costs associated with my prepaid MasterCard card?

RevUpCard cardholders enjoy a low, flat fee structure. Click Here for pricing.

Activating and Managing your card

How do I activate my card?

You cannot activate your card manually. Activation occurs automatically when you receive your first payment from your Employer. Once money is loaded onto your card for the first time, your account will automatically be activated. Once activation is complete, you will need to Register your account online for full access to your card.

How do I Register my card?

Go to www.RevUpCard.com/login and enter your card number and click 'Register'. You will be asked to choose a username, password and security question in case you forget your username and password. You will also be asked to verify your pin number. Your Default PIN will be provided to you on the document when you receive your card.

How do I change my PIN?

There are 2 ways to change your PIN:

• Change your PIN by calling the 800 number on the back of your card. There is an automated step-by-step process walking you through your change of PIN .
• You can also change the PIN by visiting our website and logging into your account. Once you have logged into your account, click the tab on the left called "Services." Then click "Change Pin."
  

What do I do if I forget my PIN?

The PIN is your confidential code. It is not maintained by our system. If you forget your PIN, please contact us to verify information you provided when you applied for the card, and our security department can handle resetting the PIN.

How do I check my balance?

By logging into my account.

Using your card

Where can the card be used?

Your RevUpCard prepaid MasterCard card is accepted online and at millions of stores and businesses worldwide, wherever Prepaid MasterCard is accepted. You may also access up to $1000 per day at ATMs worldwide.

How does my card work at an ATM?

Use your card at any ATM that displays the MasterCard, Maestro®, Cirrus® or STAR® acceptance marks.

Can I use the card on the internet?

Use your Prepaid MasterCard card everywhere MasterCard debit cards are accepted.
Please note: We do not recommend using the card to register online for free trials because companies may start charging your card after the trial period and you will be responsible for such charges.

Can I use the card to buy gas?

Yes, but if you pay at the pump, the gas station will place a pre-authorization hold on your card that will exceed the amount of gas you actually bought. This could lock up some or all of your available funds. To prevent this, pay for your gasoline inside and utilize the debit pin pad to enter the exact dollar amount of gas you would like to buy, and only the actual purchase amount will be withdrawn from your card balance.

What is a pre-authorization hold?

A pre-authorization hold happens when a merchant places a hold on a certain amount of money on your card to verify that you have sufficient funds to pay for the transaction. As an example, a restaurant may pre-authorize a set amount when you open a tab. In the event that your bill is less than the pre-authorized amount, those remaining funds may be held for a period of time prior to being released to your available balance. Similarly, a car rental company or hotel may hold the amount equal to one day’s rental or stay. Also, please note that gas stations generally perform pre-authorization holds for approximately $75 when you choose to pay at the pump with your card. If, however, you pay for the gas inside, only the actual purchase amount will be deducted from your card balance.

Note: The value of a pre-authorization hold amount may be unavailable to a cardholder for several days, possibly up to one week.

What do I do if my card is lost or stolen?

Contact us immediately to report a lost or stolen card. We are available 24 hours a day, 7 days a week at the following telephone numbers:

Within US: (866) 345-1892
Outside US: (510) 743-1449

How do I cancel the card and get my remaining funds back?

There are many ways in which to withdraw the remainder of your balance from your card. You can visit one of the many millions of ATM locations around the world that support RevUpCard. You can shift your balance to another card, or you can move money directly into your bank account. You can also simply ask a merchant or cashier at a store to charge the exact remaining balance to your card, then continue to pay the remaining purchase balance in whichever form you wish.

Once you have created a zero balance, you can call or email our customer service, or log in to your account online to cancel your account. Or, keep the card with a zero balance at no cost at all without canceling it. There are no yearly fees.

How do I use up a balance too small to withdraw at an ATM?

Simply ask a merchant or cashier at a store to charge the exact remaining balance to your card, then continue to pay the remaining purchase balance in whichever form you wish.

Can I try my card without any money on it?

No, this can cause your card to be taken by the ATM. You can use your card only after you have funds loaded on the card.

Can I use my card to pay my bills?

Yes. By logging onto my account you can manage your monthly bills and create scheduled payments for all of your monthly payments.

Loading your card

How does the money get loaded?

There are two ways money can be loaded onto your card:
1. Bank to Card: By linking your personal checking account to your card account, you can send money from your bank to your RevUpCard. (Linking up your checking account is easy. Once your card is activated and registered, you can log into your account online and securely link the accounts by following the online instructions and verifying two micro-deposits that will be deposited into your checking account. Once you have verified the two deposit amounts, your checking account will be automatically linked to your RevUpCard. The validation process can take 2-7 days.)
2. Direct Deposit: Each RevUpCard has a unique Direct Deposit Number (DDA) and routing number. Your bank can credit money from your bank account and deposit those funds directly onto your RevUpCard (Your bank may charge additional fees for this service). Using the same method described above, you may also receive direct deposits from your employer.

What are my maximum card/transaction limits?

Card to Bank/Bank to Card transaction - $2500.00
Employer load - $7500.00
ATM Withdrawal -$1000.00
Card Balance - $9999.99
For a complete list of our pricing, see terms and conditions.

How do I personally load money onto the card?

Login to My Account and click on the Transfers tab. Follow the instructions to link your bank account to your RevUpCard.

Call a RevUpCard business rep now at 1(877)292-0745.